Exchange Policy
Return, Refund & Exchange Policy
At YOLO Almira, every piece is thoughtfully handcrafted by skilled artisans. As each product is handmade, slight variations in embroidery, stitching, fabric texture, motifs, thread placement, and finishing are a natural part of the craftsmanship that makes every piece unique.
No Return, No Refund & No Exchange
We maintain a strict No Return, No Refund & No Exchange policy for all orders.
Returns, refunds, or exchanges will not be accepted for:
• Change of mind after purchase.
• Incorrect size selection by the customer.
• Dissatisfaction with the size or fit. As most of our products are Free Size, customers are requested to carefully review the product measurements, size details, and descriptions provided on the product page before placing an order.
• Personal preference regarding color, design, or fit.
• Minor variations in embroidery, stitching, thread work, fabric texture, colour,print placement, or finishing that are inherent to handmade and handcrafted products.
• Slight color differences due to screen settings, lighting, or photography.
• Dissatisfaction with the product quality or material. We strive to provide accurate product descriptions, fabric details, and images on our website. Personal preferences regarding quality or material after delivery will not be considered valid grounds for a return, refund, or exchange.
Please note that these natural hand machine embroidery variations are not considered defects and are part of the beauty and authenticity of artisan-crafted products.
Eligible Claims
A replacement or appropriate resolution will only be considered if:
• You receive a damaged product.
• You receive the wrong product.
• The product has a major manufacturing defect that significantly affects its usability.
How to Report an Issue
If your order qualifies under the above conditions, you must email us within 24 hours of delivery with:
• A complete unboxing video (starting before the package is opened).
• Clear photographs showing the issue.
• Your order number.
Please send your claim to:
help@yoloalmirah.com
Claims submitted after 24 hours of delivery or without the required unboxing video and clear photographs may not be accepted.
Exchange Process
If your claim is approved, we will offer an exchange only.
• If the same product is available in stock, we will exchange it with the same design.
• If the same product is unavailable, you may choose any other available product of an equivalent value from our current collection.
• Refunds will not be issued if the original product is out of stock.
. After receiving the returned product, a quality check will be conducted and your return will be finalized.
Claim Review Timeline
Once we receive your email with all the required information, our team will carefully review and investigate your claim. Please allow us up to 5 working days to assess the issue and respond with our decision. We appreciate your patience while we ensure that every claim is reviewed fairly and thoroughly.
Final Decision
All claims will be carefully reviewed by our Quality Assurance team. YOLO Almira reserves the right to determine whether a product qualifies for replacement based on the evidence provided.
By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Return, Refund & Exchange Policy.